THRIVE DIAGNOSTICS LIMITED PRIVACY NOTICE

It is the policy of THRIVE DIAGNOSTICS LIMITED (“THRIVE”) supported by its board of directors, to take steps to ensure that your information is kept confidential and secure and to otherwise protect and respect your privacy. THRIVE will only ever collect and process the minimum amount of information required in order to provide our pathology services.

THRIVE is registered with the Office of the Information Commissioner, registration number 16020 to process personal and special categories of information under the Data Protection (Jersey) Law 2018.

Who is the data controller?

THRIVE is an independent provider of clinical laboratory diagnostic services in Jersey providing pathology services to the private sector.

This policy together with our terms and conditions sets out the basis on which any information THRIVE collects from you, or that you provide to THRIVE, will be processed by THRIVE. Please read the following carefully to understand our views and practices regarding your information and how we will treat it.

What is our legal basis for processing your personal information?

Any personal information we hold about you is processed for the purposes of ‘Medical Purposes’ (Schedule 2, Item 15 of the Data Protection (Jersey) Law 2018. For further information on this legislation please visit: https://jerseyoic.org/dp-foi-laws/

THRIVE as a data controller and/or processor

In providing products and services, THRIVE may be acting as a data processor on behalf of third parties (such as clinicians, hospitals and/or insurers) who will themselves be the data controllers, or as a data controller (if for example you are an employee). Where acting as a data controller, THRIVE will comply in full with this policy. Where acting as a data processor, THRIVE will be required to act on the instructions of the data controller.

Information THRIVE may collect from or about you

Typically the information about data subjects that is processed by THRIVE comes from clinicians that you visit for healthcare purposes, but it may also be collected via email, over the phone or any other means of communication. They send us personal information in addition to pathology samples and request tests are carried out upon those samples.

The information provided to THRIVE may include:

  • your name, address, date of birth, gender, e-mail address and, in some cases, phone number, card payment details, and medical history;

  • practice details of the requesting clinician such as address, specialities and secretary information;

  • information that is necessary to process invoices including patient demographics, financial, bank and credit card information, medical and insurer specific information such as insurer name and policy/identification details;

You may also give THRIVE information by accessing or filling in forms on its websites at www.thrivediagnostics.je. This includes information you provide when you register to use THRIVE’s sites, or place an order on THRIVE sites and when you report a problem with THRIVE sites, or participate in communications or discussions on other social media platforms.

THRIVE will use this information:

To carry out THRIVE’s obligations arising from any contracts entered into between your clinician and THRIVE and to provide them with the information, products and services request from THRIVE such as:

  • the provision of pathology services, and associated processing of bills for payment;

  • providing test requesting and results delivery management tools;

  • to process invoices on behalf of various parties, such as clinicians, hospitals and insurers;

  • for process management and improvement;

  • to notify you or your clinician about changes to THRIVE’s products and services and to otherwise manage THRIVE’s communications with you; and/or;

  • to ensure that content from THRIVE’s sites are presented in the most effective manner for you and for your computer.

    Disclosure of your information

    THRIVE may share your information with selected third parties including:

  • any member of its group, which means its subsidiaries, ultimate holding company and its subsidiaries.

  • business partners, referral laboratories, insurers, debt management agencies, and sub-contractors required for the performance of any contract THRIVE enter into with them, you or your clinician;

  • for the purpose of investigating any potential legal claims against THRIVE, your information may be shared with our insurers in order to obtain insurance advice and services;

  • National screening or public health monitoring schemes such as Public Health Jersey;

  • Information about your interactions with our websites may be shared with organisations that assist THRIVE in the improvement and optimisation of websites.

When THRIVE shares such information, it will ensure that it is only sharing as much information as is required to fulfil the purpose for which it is sharing it.

THRIVE may also disclose your information to third parties if THRIVE are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply THRIVE terms and conditions and other agreements; or to protect the rights, property, or safety of THRIVE, its customers, employees, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your information

Unless specific consent is sought and received, or another of the conditions for transferring data outside the EEA under GDPR satisfied (such as the inclusion of EU model contractual clauses in our contract with the supplier/ third party) we will not transfer your information outside of the EEA. The policy of your Data Controller, which could be your hospital, clinician, insurer etc., may be different to this so you should check carefully the relevant privacy policies in order to fully understand their implications.

Your rights

Under the Data Protection (Jersey) Law 2018 you are given certain rights to control aspects of the processing of your information. You can exercise these rights at any time by contacting THRIVE via the methods set out in the Contact section below.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be made to:

THRIVE DIAGNOSTICS LIMITED, Medical Suite 3, Strive Health Club, L’Avenue de la Reine Elizabeth II, St Peter, JE3 7BP.

E-mail: hello@thrivediagnostics.je